Return and Refund Policy

Thank you for shopping on our website! We are committed to providing high-quality children’s products and a satisfying shopping experience. Due to the high cost of cross-border logistics, we have established the following return and refund policy to better serve each customer and ensure fair transactions. Please read carefully before making a purchase to avoid unnecessary losses.

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I. Return and Refund Policy

Due to the nature of cross-border e-commerce, we do not support returns or exchanges unless the product has a quality issue or a shipping error. Please carefully review the product information before placing an order. If you have any questions, please contact our customer service team.

You may apply for a refund or exchange within 7 days of receiving the product if:
Product Quality Issues

• If the product is severely damaged during transportation or has significant quality defects (such as breakage, missing parts, or being unusable), please contact customer service within 7 days of receipt and provide relevant photos or video evidence. After verification, we will offer a partial refund or resend the product.

Incorrect Product Received

• If you receive a product that does not match your order, please keep the product and packaging intact and contact us within 7 days of receipt. We will arrange to send the correct product or offer a refund depending on the situation.

Special Notes:

• Due to the health and safety concerns associated with children’s products, to ensure every customer receives a brand-new, unused product, we do not accept returns for non-quality issues.

• Since international shipping takes time, please contact us within the specified period if you need to request a refund. Late requests will not be processed.

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II. Non-Returnable Situations

Returns and refunds will not be accepted in the following cases:

• Returns due to personal reasons (e.g., dislike of the product, incorrect order, unsuitable size, or subjective reasons);

• Products that have been used, washed, unsealed, or damaged due to human factors, making them unsellable;

• Incomplete product packaging, missing tags, accessories, or any damage or alterations;

• Promotional, clearance, or free gift items (except for quality issues);

• Minor packaging damage caused during shipping that does not affect product usage.

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III. Return Process

If your order qualifies for a return, please follow these steps:
Contact Customer Service to Submit a Request

• Provide your order number, issue description, and relevant photos/videos to customer service for an initial review.

• We will review your request within 3 business days and inform you of the solution.

• Once the refund request is approved, the refund will be processed to your original payment account. The time to receive the refund depends on the payment provider (typically 5-10 business days).

Review and Processing

Refund Method

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IV. Shipping Costs

• If a return is due to product quality issues or shipping errors, we will cover the return shipping costs.

• If the return is due to personal reasons (such as incorrect address entry, refusal to accept the package, etc.), the buyer must cover the return shipping fees. The refund amount will be deducted accordingly.

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V. Friendly Reminders

• Please carefully check product information, including size, color, and features before placing an order to avoid unnecessary returns.

• All products are photographed in real life, but slight color differences may occur due to display devices and lighting conditions.

• Customized or special products (e.g., personalized children’s items) are not eligible for returns or exchanges.

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VI. Contact Us

If you have any questions, feel free to contact us:

• Customer Service Email: [kidsforfun7@outlook.com]

• LINE Online Support: [bkg.617]